From Startup to Scale: How a Boutique FinTech Used Anthropic’s Decoupled Agents to Triple Customer Support Efficiency
From Startup to Scale: How a Boutique FinTech Used Anthropic’s Decoupled Agents to Triple Customer Support Efficiency
By decoupling the AI brain from the human hands, the FinTech turned a reactive support desk into a proactive, 24/7 service that cut resolution time by 70% and tripled throughput. The